Coronavirus (COVID-19) Relief
Throughout these challenging times, Simmons Bank remains committed to our customers, communities and associates. There has been a tremendous effort, both by our government and by your bankers, to make every possible resource available to you.
On March 11, the latest coronavirus relief package, the American Rescue Plan Act of 2021, was signed into law. We will update our resources as new information becomes available.
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Economic Impact Payments: A third round of stimulus checks has been authorized by the American Rescue Plan Act. The first payments are expected as soon as March 17, although it could take several weeks for all payments to be disbursed. The IRS website is expected to be updated shortly soon and has a Get My Payment tracker that will provide status updates for taxpayers who have filed a 2019 or 2020 tax return with direct deposit. Most payments are anticipated to be sent via direct deposit to the account the IRS has on file. Some payments may be distributed via check or prepaid debit card, as in the two previous rounds of economic impact payments. For specific questions about your payment amount and when and how it will be received, please visit IRS.gov.
- Paycheck Protection Program: A second round of PPP loans has been authorized by legislation enacted on Dec. 27. This next round of funding will be available to first-time PPP borrowers, and it allows a second draw PPP loan for certain existing PPP borrowers. Simmons Bank intends to begin accepting PPP loan applications as soon as practical. More information will be released in the coming weeks. Bookmark this page for continued updates.
Here’s a quick summary of coronavirus relief and how Simmons Bank can help you get assistance.
| Relief Details | |
| STIMULUS PAYMENTS (One-time tax rebate checks) | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Up to Eligible individuals will receive a $1,400 payment and eligible families would receive an additional $1,400 per child dependent, regardless of age. | If you have previously established direct deposit of tax refunds or Social Security benefits, the rebate will be sent via direct deposit. Please note: Simmons Bank has no control or influence over the IRS distribution schedule. Based on the latest information we have from the IRS, stimulus deposits should start to show up as early as March 17, 2021. If you have questions about the stimulus payment process, we advise you to visit the IRS website. Calculate your estimated stimulus payment. Visit the IRS website to track stimulus payments. Deposit your stimulus payment using Simmons' Mobile App Deposit your stimulus payment at a Simmons Bank ATM or drive-thru |
| RETIREMENT SAVINGS ASSISTANCE | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| The federal government is waiving certain penalties and making other accommodations for those who need to access retirement savings early. | Call your nearest branch to speak to a banker about your options. |
| RELIEF FOR FEDERAL STUDENT LOAN BORROWERS | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Student Loan Assistance – Interest is waived and all payments for federally held student loans (specifically, Direct Loans and FFEL Program Loan) are deferred through Jan. 31, 2021. | Contact your federal student loan servicer to discuss eligibility and options. |
| RELIEF FOR CONSUMER LOAN CUSTOMERS | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Lenders and servicers may provide a forbearance of up to 180 days for customers experiencing hardship related to the COVID-19 emergency. (Not every consumer loan qualifies, please contact us for further details.). | Contact our Consumer Loan Support team at 1-877-876-3500 (Press #3) or consumerloansupport@simmonsbank.com to discuss payment plans and temporary forbearance options. |
| EXPANDED UNEMPLOYMENT ASSISTANCE | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Eligibility expanded to include individuals not normally eligible for state or federal unemployment, individuals directly affected by COVID-19 and self-employed, independent contractors/gig economy workers, nonprofit employees and others. Amount increased by $300 weekly. Duration extended an additional 11 weeks beyond the existing 26-week maximum. |
Contact your state unemployment office directly. More information can be found on the U.S. Department of Labor website. If you are a Simmons Bank customer facing financial hardship due to the impact of the COVID-19 pandemic, please call your nearest branch to discuss your current accounts. You may experience an extended wait time due to high call volume. Your patience is appreciated. |
As a business providing essential financial services, we are thankful to be able to continue supporting our customers and communities during this challenging time. With more local and state governments issuing stay-at-home orders, we want to assure you that Simmons is open and committed to serving you. Our priority is the well-being of our customers and communities, as it has been throughout our 117-year history.
We are experiencing high call volume right now, and wait times are longer than usual.
Please use the following options:
- Customer Service: Start a "Conversation" (chat) using online or mobile banking.
- Consumer Loans and Mortgages or call 1-877-876-3500 (#3)
- Commercial Loans
- Small Businesses
- Credit Cards: 1-800-272-2102
Check account balances, transfer funds, deposit checks6 and pay bills 24/7 using Simmons Bank online and mobile banking.16 Click here to learn more and to enroll.
You can make unlimited transfers from Savings and Money Market accounts without a fee or penalty. The standard maximum of six withdrawals per month with a $3.00 fee for each subsequent withdrawal will resume upon further notice.
Rest assured that your deposits are backed by the Federal Deposit Insurance Corporation (FDIC) which means your money is insured by the federal government, up to certain limits.
View transactions and account balances for checking, savings, loans and lines of credit, and time deposits.
Communicate directly with Simmons Bank Customer Service through secure, in-app messaging.{16}
Receive helpful alerts by text or email for low balances or transactions that exceed the amount you set.{16}
Save a trip to the bank. Deposit checks from your smartphone or tablet anytime, anywhere with no charge.{16}
Send electronic bill payments to anyone in the United States.
Transfer funds between your deposit accounts and make payments on your loans.
Get Mobile Wallet
Mobile Wallet allows you to make purchases at participating locations with just one touch of your device—no need to swipe your card. It's the simplest, most secure way to make purchases with Apple Pay®, Samsung Pay or Google Pay™. Just add your Simmons Bank card to your smartphone or tablet, and you're good to go.{16}
You can now tap to pay for fast, easy and secure checkout using your contactless Simmons Visa debit card. Your contactless Simmons Visa card has the same protection as a chip card, so it's also a secure way to pay.{87}
To request your contactless card today, call 1-866-246-2400 or visit a branch.
Please be aware that Simmons Bank will never contact you to verify private information such as account numbers or login credentials. If you receive a suspicious call, text or email, contact Simmons Bank at 1-866-246-2400 or email phishing@simmonsbank.com to report the incident.
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{97} Benefits and features are subject to customer qualification and approval by Simmons Bank.
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{165} All accounts subject to approval. Restrictions apply.
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{16} Data connection required. Wireless carrier fees may apply. Mobile deposit is available to Simmons Bank online and mobile banking customers who are at least 18 years of age and have the most recent Simmons Bank App for iPhone, iPad, or Android.
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{87} Contactless payment applies only to Simmons Visa debit and credit cards. The contactless symbol and contactless indicator are trademarks owned by and used with permission of EMVCo, LLC.
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{19} Apple, the Apple logo, Apple Pay, Touch ID, App Store, iPhone, iPad and Apple Watch are trademarks of Apple Inc.
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{161} ©2016 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox, Galaxy S, Samsung Galaxy S6, S6 active, S6 edge, S6 edge+, and Note5 are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Contact your bank or financial institution to verify that it is a Samsung Pay participant. Samsung Pay is available on select Samsung devices. Android, Android Pay, and the Android Logo are trademarks of Google Inc.