Coronavirus (COVID-19) Preparedness
Over the last several months, we have walked alongside our customers, communities and associates as the coronavirus outbreak has raised challenges that would have seemed unimaginable a short while ago. Fortunately, there has been a tremendous effort, both by our government and by your bankers, to make every possible resource available to you during this time. First, the Coronavirus Aid, Relief and Economic Security (CARES) Act was signed into law on March 27, providing an historic $2 trillion in stimulus funds to provide relief for individuals and businesses affected by the outbreak.
Please note that due to COVID-19, we are receiving an extremely high volume of calls, which is leading to long wait times. If you need assistance with the following services, please contact those groups directly for the most expedited response.
- Consumer Loans and Mortgages: 1-877-876-3500 (Press #3) or consumerloansupport@simmonsbank.com
- Commercial Loans: Contact your loan officer.
- Credit Cards: 1-800-272-2102
- Small Businesses: Learn more.
Here’s a quick summary of CARES Act benefits and how Simmons can help you get assistance from this relief program.
| CARES Act Benefits | |
| STIMULUS PAYMENTS (One-time tax rebate checks) | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| $1,200 per individual, $2,400 for joint filers and $500 per child. The full rebate amount is available for those with incomes at or below $75,000 for individuals, $112,500 for head of household and $150,000 for married couples. |
If you have previously established direct deposit of tax refunds or Social Security benefits, the rebate will be sent via direct deposit. Please note: Simmons Bank has no control or influence over the IRS distribution schedule. Based on the latest information we have from the IRS, stimulus deposits should start to show up as early as April 15th. If you have questions about the stimulus payment process, we advise you to visit the IRS website. Calculate your estimated stimulus payment. Visit the IRS website to track stimulus payments. Deposit your stimulus payment using Simmons' Mobile App Deposit your stimulus payment at a Simmons Bank ATM or drive-thru |
| RETIREMENT SAVINGS ASSISTANCE | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| The federal government is waiving certain penalties and making other accommodations for those who need to access retirement savings early. | Call your nearest branch to speak to a banker about your options. |
| RELIEF FOR FEDERAL STUDENT LOAN BORROWERS | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Student Loan Assistance – Interest is waived and all payments for federally held student loans (specifically, Direct Loans and FFEL Program Loan) are deferred through Sept. 30, 2020. | Contact your federal student loan servicer to discuss eligibility and options. |
| RELIEF FOR HOMEOWNERS | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Mortgage lenders and servicers will be allowed to provide a forbearance of up to 180 days on federally-backed loans for customers experiencing hardship related to the COVID-19 emergency. (Not every mortgage qualifies, please contact us for further details.). | Contact our Consumer Loan Support team at 1-877-876-3500 (Press #3) or consumerloansupport@simmonsbank.com to discuss payment plans and temporary forbearance options. |
| EXPANDED UNEMPLOYMENT ASSISTANCE | |
| ASSISTANCE | HOW SIMMONS CAN HELP |
| Eligibility expanded to include individuals not normally eligible for state or federal unemployment, individuals directly affected by COVID-19 and self-employed, independent contractors/gig economy workers, nonprofit employees and others. Amount increased by $600 weekly. Duration extended an additional 13 weeks beyond the existing 26-week maximum. |
Contact your state unemployment office directly. More information can be found on the U.S. Department of Labor website. If you are a Simmons Bank customer facing financial hardship due to the impact of the COVID-19 pandemic, please call your nearest branch to discuss your current accounts. You may experience an extended wait time due to high call volume. Your patience is appreciated. |
To help our customers manage their banking business remotely, Simmons invites you to try our online and mobile banking, stop by our ATMs or reach out to our call center. Please note that during peak times when our system is at capacity, you may experience problems logging in to digital banking tools. Thank you for your patience and understanding as we work to resolve this issue.
As a business providing essential financial services, we are thankful to be able to continue supporting our customers and communities during this challenging time. With more local and state governments issuing stay-at-home orders, we want to assure you that Simmons is open and committed to serving you. Our priority is the well-being of our customers and communities, as it has been throughout our 117-year history.
- NEW! Most branch lobbies are now open as of June 29, 2020.
Find a Location near you. - Track Stimulus Payment
- CARES Act Relief for Individuals
- Paycheck Protection Program
- Loan and Credit Card Assistance
- Digital Banking Options
- FDIC Insured Deposits
- Fraud Prevention Tips
Simmons Bank is honoring recent regulatory changes that have temporarily suspended restrictions on Savings and Money Market accounts. Now through December 2020, you can make unlimited transfers from Savings and Money Market accounts without a fee or penalty. The standard maximum of six withdrawals per month with a $3.00 fee for each subsequent withdrawal will resume at the end of that period.
Convenient access to check account balances, transfer funds, deposit checks6 and pay bills is available 24/7 through Simmons Bank online and mobile banking.16 If you do not have online banking, click here to learn more and to enroll.
- Pay Bills
- Transfer Funds
- Deposit Checks
- Check Balances
Rest assured that your deposits are backed by the Federal Deposit Insurance Corporation (FDIC) which means your money is insured by the federal government, up to certain limits.
View transactions and account balances for checking, savings, loans and lines of credit, and time deposits.
Communicate directly with Simmons Bank Customer Service through secure, in-app messaging.{16}
Receive helpful alerts by text or email for low balances or transactions that exceed the amount you set.{16}
Deposit checks from your smartphone or tablet anytime, anywhere with no charge.{16}
Send electronic bill payments to anyone in the United States.
Transfer funds between your deposit accounts and make payments on your loans.
GET MOBILE WALLET
Mobile Wallet allows you to make purchases at participating locations with just one touch of your device—no need to swipe your card. It's the simplest, most secure way to make purchases with Apple Pay®, Samsung Pay or Google Pay™. Just add your Simmons Bank card to your smartphone or tablet, and you're good to go.{16}
You can now tap to pay for fast, easy and secure checkout using your contactless Simmons Visa debit card. Your contactless Simmons Visa card has the same protection as a chip card, so it's also a secure way to pay.87
To request your contactless card today, call 1-866-246-2400 or visit a branch.
Please be aware that Simmons Bank will never contact you to verify private information such as account numbers or login credentials. If you receive a suspicious call, text or email, contact Simmons Bank at 1-866-246-2400 or email phishing@simmonsbank.com to report the incident.
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{97} Benefits and features are subject to customer qualification and approval by Simmons Bank.
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{165} Subject to approval. Restrictions apply.
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{16} Data connection required. Wireless carrier fees may apply. Mobile deposit is available to Simmons Bank online and mobile baking customers who are at least 18 years of age and have the most recent Simmons Bank App for iPhone, iPad, or Android.
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{87} Contactless payment currently applies only to Simmons Visa debit and credit cards. Not yet available for Simmons Mastercard debit cards. The contactless symbol and contactless indicator are trademarks owned by and used with permission of EMVCo, LLC.
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{19} Apple, the Apple logo, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries.
Apple Pay and Touch ID are trademarks of Apple, Inc. -
{161} ©2016 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox, Galaxy S, Samsung Galaxy S6, S6 active, S6 edge, S6 edge+, and Note5 are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Contact your bank or financial institution to verify that it is a Samsung Pay participant. Samsung Pay is available on select Samsung devices. Android, Android Pay, and the Android Logo are trademarks of Google Inc.