Skip to main content

Frequently Asked Questions

Q: I’m locked out of online and mobile banking. How do I get access?

A: You can recover your login ID and reset your password by clicking here. You will need your Social Security Number and account number. If that does not work, please call us at 1-866-246-2400. Please note, our customer support center is experiencing high volumes, and wait times may be longer than usual.

Q: What is Simmons Bank's routing number?

A: While your Landmark routing number will continue to work, the Simmons Bank routing number is 082900432. For future reference, it can be found on our Contact page.

Q: When do I need to order checks?

A: If your account number did not change, you can continue using your Landmark Bank checks until you run out. When you need to reorder checks, please contact Simmons Bank.

Q: When do I need to order a debit card?

A: Please continue to use your Landmark Bank debit card. When your card expires, or if your card is lost or stolen, you will receive a Simmons Bank replacement debit card. The Simmons card will be contactless, meaning you can pay at contactless-enabled terminals with just a tap.

Q: When will my Landmark logins such as: Credit Card, Card Rewards, Wealth Access, Client Point and Smart Benefits transition to Simmons Bank?

A: Some of your former Landmark Bank products and services will be transitioning to Simmons Bank throughout the remainder of 2020. We will keep you informed about those transition dates and let you know if there's any action you need to take. For now, we've listed all of your former Landmark Bank logins on this page for easy access.