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A step-by-step guide to your banking transition

Welcome to more services, more products, more opportunities, Simmons Bank and Landmark

As you transition to becoming a Simmons Bank Treasury Management customer - and as we transfer your accounts - there are some key dates and details to remember. 

Your transition to Simmons Bank will be official on Oct. 12, 2021. After conversion, you will have an assigned dedicated service advisor to work with for all your Treasury service needs. You will receive an email in the weeks following Oct. 12 with their name and direct contact information.

Until that time, please email treasurymanagement@simmonsbank.com or contact our Treasury Management Customer Service team at 1-800-551-4471 with any questions.

Training resources

Training videos, user guides, quick reference guides and a conversion checklist are all available by clicking the links below. Printed user guides are available upon request by contacting your banker.

Updates

The following sections of information have recently been updated. Please review for the latest information.

 

Treasury Connect login information

Simmons Bank Treasury Connect requires three components to log in, a Company ID, a Login ID, and a password. The Company ID is the same for all users at your company. Each user will have a unique Login ID. On Monday, Oct. 11 you will receive two emails, both are necessary the first time you log in.

One email will come from treasurymanagement@simmonsbank.com with the subject “Treasury Connect Information” and the other email will come from noreply@simmonsbank.com with the subject “Online Enrollment Information”. The Treasury Connect Information email will contain your Company ID and Login ID.

The Online Enrollment Information email will contain an initial login link. This link is specific to the user to which it was sent, please do not forward the email to other users. You will click on the initial login link and enter the Company ID and Login ID supplied in the Treasury Connect Information email. You will then be able to create your password, setup your multi-factor authentication security questions, and register your token. Please see below for more information regarding tokens.

You can bookmark the “Subsequent logins” link to access Treasury Connect at any point going forward. You can also visit simmonsbank.com, click “Business” on the login box and then choose “Treasury Connect” to access the system.

Initial login

The bank will be closed Saturday, Oct. 9 – Monday, Oct. 11, in connection with the conversion and in observance of Columbus Day. However we encourage you to login on Monday, Oct. 11, once your receive your login information emails. If you have any issues or questions, you will be able to contact us at treasurymanagement@simmonsbank.com or 1-800-551-4471.

We expect a higher call volume on Tuesday, Oct. 12, when the bank reopens, so please feel free to reach out to us on Monday, Oct. 11, to avoid delays.

ACH addenda

ACH addenda information is presented in online banking when viewing transactions. If you wish to have addenda information delivered via email, please contact us after Tuesday, Oct. 12 to request to receive information about Fed Reporter services since there will be additional costs after the three month waiver has expired.

Security tokens

The security token you currently use are not compatible with the Simmons Bank system. You will need to download and install the Symantec VIP Access token on your smart phone or computer prior to your initial Treasury Connect login so you can register your token. Token authentication is required to initiate certain types of transactions and edit user information.

Smart phone token - click the applicable link below to download and install the token.

Download on the App Store

Get it on Google Play

Desktop token - Visit Symantec VIP, click on DOWNLOAD, and select your operating system (Mac or Windows) under VIP Access for Computer. Follow the prompts to download and install the token.

Business Bill Pay

Landmark Community Bank Bill Pay will be unavailable beginning on Oct. 8 at 5 p.m. CT. Your payees, scheduled payments and bill pay history will be transferred at conversion. The first time you access Bill Pay after Oct. 12 you will need to set up your Bill Pay entitlements. Landmark Community Bank will process any scheduled payments through Oct. 8. Payments scheduled after Oct. 8 will process at Simmons Bank beginning Oct. 12.

User entitlements

Due to differences in systems, it may not be possible for you to have the exact same rights as you did in the Landmark Community system. We have mapped your entitlements as closely as possible, but please confirm your user entitlements are correct after you log in for the first time. If you are an Administrator, it is important that you also review the entitlements of all your company’s users to ensure they are correct and adjust if necessary.

Recurring transactions

Recurring ACH originations and transfers will not be converted from the current online banking system. You will need to schedule these transactions and recurring transfers in Simmons’ online banking system beginning Tuesday, Oct. 12.

Remote Deposit

You will remain on the Remote Deposit Now platform. You must access Remote Deposit via Treasury Connect (online banking).

Electronic delivery of statements and notices (eStatements)

All account statements, account analysis statements, and ACH Notice of Change (NOC) notices will be available to you to view and download in Treasury Connect. You may request to have a paper statement mailed instead of, or in addition to, these eStatements. Paper statements are $5 per statement cycle beginning Feb. 1, 2022.

ACH origination

The last day to originate ACH transactions will be Thursday, Oct. 7. Please plan ahead for any transactions with an effective date of Oct. 8 or Oct. 12 by initiating these transactions prior to 3 p.m. CT on Thursday, Oct. 7. As a reminder, Monday, Oct. 11 is a federal holiday which means ACH transactions cannot be effective on this date.

It is not necessary to update the routing number associated with ACH originations at this time. ACH transactions originated with the Landmark Community Bank routing number (084008468) will continue to settle correctly. Prior to updating routing numbers to Simmons, please verify with the receiver that their account number was not changed.

All ACH batches originated in the last year will be available in Treasury Connect.

Administration

Simmons Bank requires self-administration for Treasury Management Services. For online banking, any users with administrative permissions in the Landmark Community Bank online banking system will be given administrative permissions in the Simmons online banking system. All administrators will need to check their users’ permissions post conversion and contact treasurymanagement@simmonsbank.com or our Treasury Management Customer Service team at 1-800-551-4471 with any changes or questions.

ACH Positive Pay

ACH Filters and Blocks that were in place on your business accounts at Landmark Community Bank will brought over to Simmons Bank Treasury Connect. Any exceptions will be presented in Treasury Connect for you to decision, cut off time is noon CT. If exceptions are not decisioned by the cut-off time, the default decision will be the decision applied. To help with the transition, if you have not decisioned your exceptions by 11:00 am CT we will reach out to you to remind you to decision your items. We will continue this courtesy through the end of October.

Check Positive Pay - We will assist with mapping your current check issue file formats. You will not need to re-upload any issued items. Any exceptions will be presented in Treasury Connect for you to decision, cut off time is noon CT. If exceptions are not decisioned by the cut-off time, the default decision will be the decision applied. To help with the transition, if you have not decisioned your exceptions by 11:00 am CT we will reach out to you to remind you to decision your items. We will continue this courtesy through the end of October.

Account number changes

If your account number has changed you will be notified by your banker or Treasury Management Customer Service with further instructions. You will also receive information via mail from Deluxe, our preferred check supplier.

Online banking

You will be unable to access online banking over conversion weekend beginning on Friday, Oct. 8 at 5 p.m. CT. Access will be restored at 8 a.m. CT on Tuesday, Oct. 12. On Monday, Oct. 11, you will receive an email communication from treasurymanagement@simmonsbank.com with your login information and from noreply@simmonsbank.com with your initial login link.

Online banking notifications

After your initial log in please click the arrow next to your username at the top left and select “Notification Setup” to confirm enrollment and set notification preferences.

Simmons Treasury Management app

Access balances, transfer funds, approve wires and ACH payments, and decision Positive Pay exceptions using your smartphone with the Simmons Treasury Management app - available for Apple®, Samsung® and Android® devices. This feature will give you quick access to your accounts anywhere you go, 24 hours a day, 7 days a week. If you previously used Mobile Deposit, that function will be available in the app.

Download on the App Store

Get it on Google Play

Statements

Prior to conversion, we recommend downloading and saving eStatements from your Landmark Community Bank online banking system, as eStatements will not immediately transition to Simmons Bank. You will receive two statements for October: one ending Oct. 8 and one ending Oct. 29. If the eStatement for an account was available under more than one online banking profile, that eStatement will be available under the online banking company profile identified as the primary owner of the account. eStatements for the same account cannot be accessed under multiple online banking company profiles.

Fed Reporter emails

For customers originating ACH transactions, Simmons Bank uses the Federal Reserve’s FedPayments Reporter system to provide ACH return and NOC notices. If you were designated to receive these notices, you will receive emails from the Payments Report site - achedi.com. The first time you visit the site you will need to complete a registration process to establish a password and confirm control of the email address. You can do this by clicking on “Register” and following the prompts.

Intuit connections

If you currently use QuickBooks or Quicken and are connected to Landmark Community Bank to receive account data, you will need to update your connection. On or after Tuesday, Oct. 12th you will need to disconnect from Landmark Community Bank and connect to Simmons Bank TM to continue connecting your bank accounts to your Intuit software.

Treasury Connect supports the following connection types:

  • QuickBooks - Express Web Connect
  • QuickBooks - Web Connect
  • QuickBooks - Direct Connect (Account Transactions only, Transfers and Bill Pay do not sync)
  • Quicken - Express Web Connect
  • Quicken - Web Connect

There are instructions available to you on how to switch your financial institution information here.

You will want to choose Simmons Bank - TM when searching for the new bank.

Wires

Incoming wires using Landmark Community Bank's routing number will continue to route to Simmons for 30 days. However, we strongly encourage you to update all wires to Simmons’ routing number (082900432) beginning Oct. 12. This will prevent any issues with entities not recognizing Landmark Community Bank's routing number and therefore declining those wires.

All domestic templates with complete information will be available in Treasury Connect. If you have any templates with missing information, you will be contacted prior to conversion to update that information. If you have recurring domestic wires, you will need to set up the re-occurrence on or after Oct. 12.

Security notice

Please be aware that Simmons Bank will never contact you to verify private information such as account numbers or login credentials. If you receive a suspicious call, text or email, contact Simmons Bank at 1-866-246-2400 or email phishing@simmonsbank.com to report the incident.

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