A step-by-step guide to your banking transition

 

Key Dates
Date	Activity	Action Required
Before Thursday, Apr. 7, 2022	eStatements will not immediately transition to Simmons Bank Training webinars and resources available for review	Download and save eStatements Register for training webinar Visit simmonsbank.com/commercialresources to review videos and training resources
Friday, Apr. 8, 2022	Last remote deposit must be submitted by 4 p.m. CT Last ACH origination must be completed by 6 p.m. CT Online Banking will not be accessible after 6 p.m. CT Mobile Banking will not be accessible after 6 p.m. CT	Submit any remote deposit by 4 p.m. CT Initiate any ACH transactions for April 11 effective date
Monday, Apr. 11, 2022	Online Banking will be accessible at 8 a.m. CT Spirit of Texas Bank branches open as Simmons Bank branches	Begin using Simmons' routing number (082900432) for incoming wires, payment receipts, and any new check orders Review and confirm your user entitlements.  If you are an Administrator, review and confirm the entitlements and limits of your users Review and adjust enrollment in online banking notifications

Account number changes

If your account number has changed you will be notified. You will also receive information via mail from Deluxe, our preferred check supplier.

Statements

Prior to conversion, we recommend downloading and saving eStatements from your Spirit of Texas Bank online banking system, as eStatements will not immediately transition to Simmons Bank. You will receive two statements for April: one ending Apr. 8 and one ending Apr. 29. 

Incoming Wires

Incoming wires using Spirit of Texas Bank's routing number will continue to route to Simmons for 30 days. However, we strongly encourage you to update all wires to Simmons’ routing number (082900432) beginning Apr. 11. This will prevent any issues with entities not recognizing Spirit of Texas Bank's routing number and therefore declining those wires. If you receive international wires, we also encourage you to begin using the Simmons Bank SWIFT code (SMNOUS44) beginning Apr. 11.

Business Bill Pay

Spirit of Texas Bank Bill Pay will be unavailable beginning on Friday, April 8 at 6 p.m. CT. Your payees, scheduled payments and bill pay history will be transferred at conversion. The first time you access Bill Pay after April 11 you will need to set up your Bill Pay entitlements. Spirit of Texas Bank will process any scheduled payments through April 8. Payments scheduled after April 8 will process at Simmons Bank beginning April 11.

ACH Addenda

ACH addenda information is presented in online banking when viewing transactions. If you wish to have addenda information delivered via email, please contact us after Monday, April 11 to request to receive information about Fed Reporter services as there are fees for the service which would apply after the waiver period.

ACH Origination

The last day to originate ACH transactions will be Friday, April 8^th by 4 p.m. CT. It is not necessary to update the routing number associated with ACH originations at this time. ACH transactions originated with the Spirit of Texas Bank routing number (113106985) will continue to settle correctly. Prior to updating routing numbers to Simmons, please verify with the receiver that their account number was not changed. All ACH batches originated in the last year will be available in Treasury Connect as ACH Templates.

FedReporter Emails

For customers originating ACH transactions, Simmons Bank uses the Federal Reserve's FedPayments Reporter system to provide ACH return and NOC notices. If you were an Administrator in the Spirit of Texas Bank system, you will receive emails from the Payments Report site - achedi.com. The first time you visit the site you will need to complete a registration process to establish a password and confirm control of the email address. You can do this by clicking on "Register" and following the prompts.

Online Banking

You will be unable to access online banking over conversion weekend beginning on Friday, April 8 at 6 p.m. CT. Access will be restored at 8 a.m. CT on Monday, April 11.  

Remote Deposit

You will remain on the Remote Deposit Complete platform. You must access Remote Deposit via Treasury Connect (online banking).

Security Tokens

The security token you currently use with the Spirit of Texas Bank system is compatible with the Simmons Bank system, so you may continue to use it.  You will need to re-register your token the first time you log in to Simmons Bank Online Banking. As an alternative to a physical token, you may download a smartphone app or computer token to use. If you choose to use the smartphone or computer token, please have it installed prior to your initial Treasury Connect login so you will be prepared to register it.

Smart phone token – click the applicable link below to download and install the token:

• Download on the App Store
• Get it on Google Play

Desktop token – Visit Symantec VIP, click on DOWNLOAD, and select your operating system (Mac or Windows) under VIP Access for Computer.  Follow the prompts to download and install the token.

Treasury Connect Login Information

Simmons Bank Treasury Connect requires three components to log in, a Company ID, a Login ID, and a password. The Company ID is the same for all users at your company. Each user will have a unique Login ID. Between Saturday, April 9, and Monday April 11 at 8 a.m. you will receive two emails, both are necessary the first time you log in.

One email will come from treasurymanagement@simmonsbank.com with the subject “Treasury Connect Information” and the other email will come from noreply@simmonsbank.com with the subject “Online Enrollment Information”. The Treasury Connect Information email will contain your Company ID and Login ID.

The Online Enrollment Information email will contain an initial login link. This link is specific to the user to which it was sent, please do not forward the email to other users. You will click on the initial login link and enter the Company ID and Login Id supplied in the Treasury Connect Information email. You will then be able to create your password, setup your multi-factor authentication security questions, and register your token. Please see below for more information regarding tokens.

You can bookmark the “Subsequent logins” link to access Treasury Connect at any point going forward. You can also visit simmonsbank.com, click “Business” on the login box and then choose “Treasury Connect” to access the system.

User Entitlements

Due to differences in systems, it may not be possible for you to have the exact same rights as you did in the Spirt of Texas system. We have mapped your entitlements as closely as possible, but please confirm your user entitlements are correct after you log in for the first time. If you are an Administrator, it is important that you also review the entitlements of all your company’s users to ensure that are correct and adjust if necessary.

User Administration

Simmons Bank requires self-administration for Treasury Management Services. For online banking, any users with administrative permissions in the Spirit of Texas Bank online banking system will be given administrative permissions in the Simmons online banking system. All administrators will need to check their users' permissions post conversion and contact our Treasury Management Customer Service team at treasurymangement@simmonsbank.com or call 1.800.551.4471 with any changes or questions.

Lockbox

Your Lockbox services will remain the same. Your login information and the way you access the Lockbox portal will not change. Beginning Monday, April 11 your Lockbox deposits will be credited directly to the account which was receiving the ACH credit at Spirit of Texas Bank. No action is required on your part.

Recurring Transactions

Your recurring transaction information will be converted. Please review any recurring transactions and confirm or initiate any recurrence.

Electronic Delivery of Statements and Notices (eStatements)

All account statements, account analysis statements and ACH Notice of Change (NOC) notices will be available to you to view and download in Treasury Connect. You may request to have a paper statement mailed instead of, or in addition to, these eStatements. Paper statements are $5 per statement cycle beginning August 1, 2022.

Check Positive Pay

We will map your current check issue file formats. You will not need to re-upload any issued items. Any exceptions will be presented in Treasury Connect for you to decision, cut off time is noon CT. If exceptions are not decisioned by the cut-off time, the default decision will be the decision applied. To help with the transition, if you have not decisioned your exceptions by 1 1 am CT we will reach out to you to remind you to decision your items. We will continue this courtesy through the end of April.

ACH Positive Pay (ACH Filters)

ACH Filters and Blocks that were in place on your business accounts at Spirit of Texas Bank will brought over to Simmons Bank Treasury Connect. Any exceptions will be presented in Treasury Connect for you to decision, cut off time is noon CT. If exceptions are not decisioned by the cut-off time, the default decision will be applied. To help with the transition, if you have not decisioned your exceptions by 11:00 am CT we will reach out to you to remind you to decision your items. We will continue this courtesy through the end of April.

Online Banking Notifications

After your initial log in please click the arrow next to your username at the top right and select “Notification Setup” to review and adjust notification preferences as necessary.

Simmons Treasury Management App

Access balances, transfer funds, approve wires and ACH payments, and decision Positive Pay exceptions using your smartphone with the Simmons Treasury Management app - available for Apple, Samsung and Androids devices. This feature will give you quick access to your accounts anywhere you go, 24 hours a day, 7 days a week. If you previously used Mobile Deposit, that function will be available in the app.

• Download on the App Store
• Get it on Google Play

Intuit Connections

If you currently use QuickBooks or Quicken and are connected to Spirit of Texas Bank to receive account data, you will need to update your connection. You will need to disconnect from Spirit of Texas Bank and connect to Simmons Bank to continue connecting your bank accounts to your Intuit software.

There are instructions available to your on how to switch your financial institution information here.

The conversion instructions reference two Action Dates. Please use the dates provided below:

• 1st Action Date: Friday, April 8, 2022: A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date because transaction history might not be available after the upgrade.
• 2nd Action Date: Tuesday, April 12, 2022: This is the action date for the remaining steps on the conversion instructions. You will complete the deactivation/reactivation of your online banking connection to ensure that you get your current QuickBooks accounts set up with the new connection.
• Treasury Connect supports the following connection types:
• QuickBooks – Express Web Connect
• QuickBooks – Web Connect
• QuickBooks – Direct Connect (Account Transactions only; Transfers and Bill Pay do not sync)
• Quicken – Express Web Connect
• Quicken – Web Connect
• You will want to choose Simmons Bank when searching for the new bank.

Treasury Management Service Fees

Pricing for Treasury Management service fees will be updated to Simmons Bank’s pricing on April 11. We will waive your Treasury Management Services fees for three months. Your first service fees will be charged through analysis on August 5 for July activity. Your Account Analysis statements will be available in Online Banking under Documents for you to review. Please contact your account officer with any questions.