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Fraud resources

 

Scammers often rely on confusion, urgency, and impersonation to trick you into acting quickly. That’s why building a relationship with your banker matters.

When you know who you're working with, you have a trusted point of contact to help you verify requests and spot red flags. If something doesn’t feel right, trust your instincts, pause, and reach out directly before responding.

Report an incidentLearn more

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Fraud prevention starts with awareness

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Tips to Look Out For:
  • Communication that creates a false sense of urgency
  • Messages about unforeseen emergencies, unverified transactions, or account suspensions
  • Unexpected calls, emails, or texts asking for personal information
  • Requests for unusual payment methods, like prepaid cards or wire transfers
What banks won't do:
  • Use threats, scare tactics, or urgency to pressure you
  • Contact you unexpectedly to request sensitive information
  • Ask for your full account number, PIN or password via phone, email, or text
  • Ask you to click a link or download software to verify your identity or account
What to avoid:
  • Clicking on links in unsolicited emails or texts
  • Sharing your PIN, password, or one-time login codes
  • Relying on caller ID to verify the caller
What to Do:
  • Make the call, don’t take the call. If something feels off, hang up and call a trusted number directly (e.g., from the back of your card)
  • Type URLs directly. Don’t click links in messages; instead, enter the website address manually.
  • Verify before sharing. Confirm the identity of the caller or sender before giving any information.
  • Report suspicious activity. Notify Simmons Banks customer service immediately.
  • Stay alert. Trust your instincts and pause before acting on unexpected requests.

Dive deeper with our Learning Center

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Report an incident

If you believe you've been targeted by fraud or a scam, take action immediately. Simmons Bank is here to support you, and so are national resources that investigate and respond to cybercrime.

Contact Us
Report to Simmons Bank

If you suspect any fraudulent activity, scam attempts, or someone impersonating our bank, please contact our Customer Service at 866.246.2400

Report to National Agencies

Internet Crime Complaint Center (IC3)
Report cybercrimes such as phishing, identity theft, and online scams.
Visit IC3.gov

Federal Trade Commission (FTC)
Report fraud, scams, and deceptive business practices.
Visit ReportFraud.ftc.gov

Our customers' security is our top priority.

 

Digital accounts are equipped with:

Card controls

Manage card alerts and settings through the Simmons Bank Mobile app

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Digital banking sign off

If no activity is detected with your online or mobile banking accounts for ten consecutive minutes, you will automatically be signed off.

Pay it safe with Zelle®

Located conveniently in your Simmons Bank Mobile app, Zelle® enables you to send and receive money with friends and family, wherever they bank in the U.S. Follow these easy tips to use Zelle® safely:

  1. Only send money to those you know and trust
  2. Beware of payment scams
  3. Treat Zelle® like cash Learn more about how to use Zelle® safely, including the science behind scams and how to spot them.
Learn more
Mobile Wallet

A unique "token" is used for mobile wallet purchases instead of your actual debit or credit card number, for quick and secure purchases with just a tap of your mobile device.

  • {192} Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.