Credit Card FAQs
Can I register additional credit card accounts I have with Simmons Bank?
Yes, you may register additional accounts for which you are the primary cardholder through the “Add Account” function.
Do I have to enter my enrollment information each time I sign on?
No. After you have completed the enrollment process and selected a unique username and password, using Simmons Bank Credit Card Digital Services is easy. Simply enter your username and password on the welcome page to access the website.
How do I remove an account from Credit Card Digital Services platform?
You may remove an account using the “Remove Account” function.
How secure is the Simmons Bank Credit Card Digital Services platform?
One of our highest priorities is to ensure your privacy and peace of mind by employing some of the most advanced online security in the industry. Every step of the way, we provide you with the state-of-the-art encryption of all data transmitted between your computer and our secure site. Most browsers today utilize an encryption method called Transport Layer Security (TLS). TLS is software-based security protocol that encodes data before it is transmitted over the Internet. Once you enroll you will be able to use a self-selected username and password system that serves as our first line of security. We recommend that you do not share this information and that you memorize it or keep it in a safe place.
What are the sufficient web browser levels to view the website and how can I upgrade?
A web browser is computer software that allows you to view the content and graphics displayed on a website. Simmons Bank Credit Card Digital Services requires the minimal browser levels of Microsoft Internet Explorer (MSIE) 4.0 to support the 128-bit secure link between your browser and the website. If your browser is insufficient a pop-up will alert you upon entering the website. We suggest upgrading to the latest version of your web browser. This website is supported by the following web browsers: Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
What happens if I forget to sign off?
For security reasons, Simmons Bank Credit Card Digital Services will automatically sign off after fifteen minutes of inactivity. If this happens, you will be required to sign on again. We encourage you to use the sign off function for maximum security when you’re finished with the system or you walk away from your computer.
What is encryption and why do I need it?
Encryption is a security device that keeps information that passes through the internet private and secure. This site uses Hyper Text Transfer Protocol Secure (HTTPS) which is a secure communications protocol that is used to transfer sensitive information between your web browser and a web server. This ensures that you are communicating with the server that you expect and that nobody else can intercept information. To maximize protection, Simmons Bank Credit Card Digital Services requires you to use 128-bit encryption. You will see the icon of a padlock on the bottom toolbar of your browser that indicates the information being transmitted is protected and encrypted.
What steps can I take to ensure the security of my account information?
There are several things you can do to protect your Simmons Bank credit card account:
- Never reveal your username and password to anyone.
- Never write down your username or password where anyone can find it or figure out what it is.
- Change your password frequently within your profile.
- Always sign off before leaving your computer.
- Always sign off before accessing other websites.
What is Visa Secure?
Visa Secure adds an extra layer of protection by helping to confirm your identity through One Time Passcode, during select online transactions. Visa Secure lets you enjoy extra security and peace of mind when shopping online at participating merchants.
How does Visa Secure work?
When you make an online purchase at a participating merchant, a box may automatically pop-up asking for a One Time Passcode. This is similar to the way your bank asks for your PIN at the ATM. When you correctly enter One Time Passcode your card issuer confirms that you are the authorized cardholder and your purchase continues.
How does Visa Secure protect me?
When you correctly enter One Time Passcode during an online purchase at a participating merchant, you confirm that you are the authorized cardholder and your purchase continues. If the One Time Passcode is answered incorrectly, the purchase will not go through. So even if someone knew your card number, they would not be able to use your account at that merchant.
How will Visa Secure impact my purchase?
Aside from the added protection that Visa Secure provides, the only impact to your purchase will be that you will need to enter One Time Passcode when the request box pops up, and then wait a few seconds while your card issuer confirms your identity.
Will I be able to purchase at merchants that accept Visa?
Yes, but you will not be asked to enter One Time Passcode at these merchants. To complete your purchase, simply follow the traditional checkout process.
Why am I seeing this Visa Secure screen?
This pop up box may appear when you are shopping online at participating Visa Secure merchants. Once you have confirmed your identity by correctly entering One Time Passcode, you will be able to continue with your purchase.
What happens if I dont receive a One Time Passcode?
If you don’t receive One Time Passcode, this may mean that the contact information that is registered to your account is not up to date. Please contact Simmons Bank Credit Card at 1-800-272-2102.
Can I complete this transaction without confirming my identity?
If you are not able to confirm your identity through One Time Passcode sent to your mobile, unfortunately you will not be able to proceed with your purchase at this time. Please contact Simmons Bank Credit Card at 1-800-272-2102.