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Fraud alert - April 17, 2023

We have received reports of suspicious text messages and emails impersonating Simmons Bank. These messages may include requests for information such as account number, debit card number, online and mobile banking passcode and Social Security Number. This is a series of text scams being used to gain access to private information. Do not click any links, do not call the phone number provided in the message, do not reply to any text messages and do not provide any of your personal information.

Simmons Bank will never request that you repeat the one-time passcode sent to your device - that information is to be entered by you in your online banking session. Fraudsters will ask you for the one-time passcode to gain access to your profile.

If you have already provided your personal information in response to this scam, please contact Simmons Bank Customer Care at 1-866-246-2400.


Below are a few examples of recent fraud attempts:

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Fraud education

Scammers target everyone, including you.

Use this page to learn how to keep your financial information safe, and to better acquaint yourself with the tools at your disposal when banking with Simmons.


General fraud education

Scammers have been busy. In 2021, the Federal Trade Commission received 2.8 million reports of fraud against consumers. Often, scammers use elaborate stories to play on our emotions or create a sense of urgency. But when you know the red flags to watch for, you can avoid falling for costly scams like these:

(Click the "+" sign to expand each topic)

You get a text or email claiming to be from your “bank.” Supposedly, there’s an “issue” with your account. To resolve it, you’re told to send a person-to-person payment with Zelle® or share your online login details. Don’t.

Your bank will never make an unsolicited request for sensitive info or tell you to transfer money.

A fictitious “breeder” posts pictures of an adorable litter of puppies. You’re excited to adopt one and pay in advance, but the seller scampers off with your money.

Don’t trust a contact who won’t talk to you over the phone or wants to be paid in gift cards or another unusual payment type.

An online love interest builds your trust, then asks you to send money for an “emergency.” or provides you with investment advice (such as investing in crypto).

Social media profiles can be faked. If you haven’t communicated face-to-face, use caution.

Someone on social media promises easy money – if you send them a little cash first. After you pay, they block you.

If it sounds too good to be true, it probably is.

As theft of mailed checks increases nationwide, here are tips to keep your mailed payments secure:

  • Criminals are targeting mail collection boxes for check theft, so reduce your risk by walking into your post office and handing your mail to the person across the counter.
  • You can also minimize mail fraud risk by using your post office’s indoor collection slot.
  • If you need to use an outdoor mail collection box, drop off your payment right before the collection time.
  • Avoid using blue collection boxes on holidays and weekends to limit your mail’s exposure to potential theft.

Crypto investment scams promise huge returns with "zero risk," and often start with an ad, post, or message on a social media platform. Once hooked, you are convinced to send money to purchase crypto but those crypto “investments” go straight to a scammer’s wallet.

Online & Mobile Banking | Fraud prevention

With Simmons Bank, not only is your safety our top priority, but we provide you with the tools to take control of your money. Whether you're sending secure payments with Zelle®, or setting a lock on a misplaced debit or credit card, Simmons Online & Mobile Banking allows you to take fraud prevention into your own hands.

Card controls

Simmons Bank new card controls through our app can help you catch fraud on your accounts even faster. By setting up alerts and controls on your card(s), you can know how and when your card is being used.

  • Lock and unlock cards
  • Set transaction limits
  • Specify what type of merchants your card can be used at

For additional information and FAQs, click the link below.

Learn more about Card Controls

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Pay it safe with Zelle®

Located conveniently in your Simmons Bank Mobile app, Zelle® enables you to send and receive money with friends and family, wherever they bank in the U.S. Follow these easy tips to use Zelle® safely:

  1. Only send money to those you know and trust
  2. Beware of payment scams
  3. Treat Zelle® like cash Learn more about how to use Zelle® safely, including the science behind scams and how to spot them.

Use the link below to learn more about how to use Zelle® safely, including the science behind scams and how to spot them.

Learn more about Zelle®

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Easy tips to avoid fraud

Fraud is something that happens more often than you would expect, and scammers target everyone.

Often, scammers use elaborate stories to play on your emotions or create a sense of urgency...

Read now