eBill FAQs

What is eBill?

eBill is a feature that allows you to receive and pay electronic versions of paper bills directly from your Online Bill Pay account.

How do eBills work?

eBills are delivered directly to your Online Bill Pay account. Once you set up an eBill for a company you do business with, an eBill comes directly from that payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers and credit card companies.

How do I know when I have received an eBill?

You can sign up to receive an electronic notice to alert you when an eBill has been delivered to your bill pay account. You can receive these notices in the form of emails or text alerts to provide an extra reminder when a payment is due.

How will I know if eBill is available for a payee?

If a payee offers eBill, there will be a “Set up eBill” link listed with that payee on your Online Bill Pay dashboard.

What are the primary benefits of eBill?

With eBill, everything you need is in one convenient location. Using eBill allows you to streamline your Bill Pay routine and have online access to your bills. That means you won't have to keep track of paper bills. In addition, you can view past bill summaries at a glance.

Will I still receive paper statements when I have eBill?

This will depend on any options you may need to choose when setting up a Payee for eBills. If you have any questions, please contact the Payee to verify whether you will receive a paper and/or electronic statements.

Who do I call if I still have questions?

Contact Simmons Bank Customer Support toll free at 1-866-246-2400 between 7:30 a.m. CT and 6:00 p.m. CT each banking day, and 8:00 a.m. CT to noon CT on Saturday.