Mobile Deposit FAQs
What is Simmons Bank Mobile Deposit?
Simmons Bank Mobile Deposit allows you to deposit checks to any of your Simmons Bank checking or savings accounts using the camera on your smartphone or tablet. Using the Simmons Bank Mobile App for iPhone, iPad or Android, login and select the "Deposit" quick action on your dashboard or select "Deposit Check" from the menu. Select the account where the deposit should credit, enter the amount of the check and take a picture of the front and back of the check.
Who is eligible to use Simmons Bank Mobile Deposit?
Mobile deposit is available to Simmons Bank online and mobile baking customers who are at least 18 years of age and have the most recent Simmons Bank App for iPhone, iPad, or Android.
What do I need in order to use Simmons Bank Mobile Deposit?
To use the Simmons Bank Mobile Deposit service, you must have the following:
- An active Simmons Bank online banking login; and
- The most recent version of the Simmons Bank Mobile App for iPhone, iPad or Android.
How do I request Mobile Deposit?
Login to the Simmons Bank Mobile App on your mobile device, select Mobile Deposit in the side menu, and follow the instructions on the screen.
May I enroll more than one account for Mobile Deposit?
Yes. You may enroll as many checking and savings accounts as you like for Mobile Deposit.
What type of checks can I deposit with Mobile Deposit?
Checks made payable to you and drawn on a bank within the United States can be deposited through Mobile Deposit. Some business size checks (the long ones) do not work with Mobile Deposit.
Do I need to use a deposit slip to make a deposit through Mobile Deposit?
No. We will use what is called a substitute (or electronic) deposit slip to post the deposit to your account. You will only need to take a picture of the front and bank of the check being deposited.
Should I endorse my check before taking a picture?
Yes. You should sign the back of your check and write "For mobile deposit at Simmons Bank only" below your signature.
What do I do with the check after I deposit it through Mobile Deposit?
Once you verify that the funds have been applied to your account correctly, you should shred the check.
When will funds be made available to me from deposits made by Mobile Deposit?
Mobile Deposits will generally be made available to you by the business day following the deposit date.
Who do I call if I still have questions?
Contact Simmons Bank Customer Support toll free at 1-866-246-2400 between 7:30 a.m. CT and 6:00 p.m. CT each banking day, and 8:00 a.m. CT to noon CT on Saturday.