Simmons Bank online banking demo video transcript

Audio

Visual

00:00;00

If you already know where you want to go, feel free to click there now. Otherwise, we'll go through a brief overview. Remember, you can always skip ahead by pressing the fast forward button on the top right at any time.

The logged-in dashboard screen of the online banking platform is shown, with the account’s summary, quick options, recent transactions, and messages. The main navigation menu is located on the left.

00:14;00

With Simmons Online Banking, it’s easy to manage your accounts, make transfers, pay bills, and more from your computer. Similar to the mobile app version, you have the main menu located on the left and you can view the selected content on the right.

This menu allows users to navigate to the various screens of the platform. Each of the sections are illuminated as they are explained.

00:29;16

By clicking on your name at the bottom of the menu you have the ability to sign out or configure your settings.

The [side bar user menu] button on the bottom left is selected, causing a menu to slide up. This menu allows users to sign out or navigate to settings.

00:37;06

You can always hover over the question mark to contact us, start a conversation, or get support.

The [contact us help] icon on the bottom right is selected, causing a menu to slide up. This menu allows users to get support over the phone or by starting a new message.

00:43;10

The dashboard allows you to easily access your accounts, quick options, credit score, card management: where you can set card alerts and disable your card, transactions: which shows the most recent activity of all your accounts, messages, transfers, and payments: where you’ll see your bill pay activity. You can also customize your dashboard to view what’s important to you. You can click on the table of contents on the bottom right of the video player at any time to view a full list of available sections in this demo. If you're unsure about how to do something such as setting up eStatements, try clicking on the table of contents or select the How-To button on screen to see some options.

The dashboard screen is shown and the different sections are highlighted as they are mentioned.

01:44;07

Here you can see the combined transactions from all your accounts. To see the transactions of a specific account, click on the desired account from the dashboard.

The search bar allows you to enter any text to locate a specific transaction.

You can filter through your transaction by selecting a range of dates, adding key words, defining a range of amounts, a range of check numbers, selecting credit or a debit for the transaction type, and then sorting the results the way that you want.

Transactions screen is shown with the most recent transactions listed below.

 02:22;04

By clicking on your icon, you can view your profile, contact customer support, change your settings, or sign out of Online Banking.

The user icon in the top right corner, labeled "user menu" is selected, opening the user settings menu.

02:40;23

Here you can view and track your credit score. You also have quick links below to go to the other menu pages.

Click on another menu item to explore another page or click the back button to return to the dashboard.

Overview screen for My Credit is shown.

02:58;04

The credit report page displays your personal and account information including balances, public records, and other credit information.

Click on another menu item to explore another page or click the back button to return to the dashboard.

Credit Report screen for My Credit is shown.

03:17;23

This page displays specific factors that contribute to your current credit score. You can tap on specific factors to learn more about how to improve your score.

Click on another menu item to explore another page or click the back button to return to the dashboard.

Score Factors screen for My Credit is shown.

03:38;01

Debt analysis shows the total balance due from all of your accounts and provides a debt to income calculator. You will also find an itemized section displaying individual balances for specific accounts.

Click on another menu item to explore another page or click the back button to return to the dashboard.

Debt Analysis screen for My Credit is shown.

04:01;01

Here you’ll find notifications about changes to your credit score.

Click on another menu item to explore another page or click the back button to return to the dashboard.

Credit Monitoring screen for My Credit is shown.

04:15;16

Through the score simulator you can preview different scenarios by selecting a feature below to see how your credit score might be affected.

Click on another menu item to explore another page or click the back button to return to the dashboard.

Score Simulator screen for My Credit is shown.

04:33;08

By clicking on a credit card or a debit card, you can manage its settings such as choosing to enable and disable the card as well as view and modify alerts. These alerts can be based on locations, merchant types, transaction types, and spending limits. For debit cards, you can also report it as lost or stolen, re-order a card, and activate the card here.

You can also click on the airplane icon to create and edit travel notices for your card. Simply add the destination, select the dates you’ll be traveling, and click “Save”.

Card Management screen is shown.

05:52;24

The different sections of the dashboard can be rearranged by dragging the different boxes around to better fit your needs. You can remove a section by clicking on the X, or you can add more sections by clicking on Add a Card.

Organize Dashboard screen is shown. Dashboard cards are dragged around to rearrange their order on the screen.

06:15;28

It’s easy and convenient to start a conversation with one of our customer service associates. You can attach an account, transaction, or file to your conversation so that we can provide an even better customer support experience. Please include as much information as possible to address your request and note that it may take up to a couple of hours to receive a response from an associate during business hours. Try clicking on Start a Conversation to see an example.

Messages screen is shown. Active messages are shown on the left and a new message container is shown on the right.

06:56;24

When writing your message, you will be able to attach a specific transaction, account, or payment related to your inquiry. In this case, we will send a question about a transaction. Let’s select this transaction and attach it to the message.

The [open attachment dropdown] icon is selected and a menu slides up allowing the user to attach a specific transaction, account, or payment.

07:14;17

By clicking send, your message will be sent to an associate who will respond during business hours. Once the associate replies to your message, you will see the response on the left column, or on the messages section of the dashboard.

Message is sent in the New Conversation container and appears in the active messages section.

07:39;21

Viewing the details of your Simmons accounts is easy. From the Accounts page, you can fully manage each account with functions such as View available Balance and recent Transactions, Reorder Checks, Stop Payments, access Card Controls, and view your Account Number and Simmons Routing Number.

A preview of a [cash account] screen appears as the described options are highlighted on screen.

08:08;09

If you would like to change the order of the displayed accounts, you can click and drag on the dots next to the account names to modify their order.

“Organize accounts” is pressed and available accounts are now able to be moved up and down to rearrange their viewing order.

08:25;19

To add an account from an external financial institution, search for the name of the bank, or select from one of the options shown below. You will be asked to enter your online credentials such as username and password that you use at that bank to add those accounts to your Online Banking dashboard.

Please note, you will only be able to see your balances and transactions, but will not be able to modify those accounts. Not all financial institutions are available to be added at this time.

“Connect an institution” button is pressed and the Connect to Institution page is shown with some institutions listed on screen.

09:04;07

You can view the account’s transactions as well as choose to download, print, and search your transactions. You can also check your available balance, and select any of the quick links to manage your account. Card Management allows you to disable your card as well as set card alerts.

The [cash account] screen is shown where you can view recent transactions, account details, and access quick options. All account options are highlighted as they are mentioned.

09:21;17

If you have a question about this account, you can add it to an existing conversation in your Messages or you can click on Start a new Conversation to automatically attach this account to a new message.

Pop-up menu appears with contact options regarding this account.

09:45;01

Transfer allows you to move money between your accounts. For your convenience, the account from which you selected this option automatically becomes the “From” account by default. You can select the destination account, type in the amount, and click submit. Please note that transfers are subject to daily and monthly limits.

If you have questions about your limits, you can ask customer service using the Messages function. Please take note of the cutoff times, limits and fees displayed on the screen when making a transfer.

“Make a transfer” screen is shown and a demonstration of making a transfer is performed.

10:28;09

Documents helps you manage your electronic statements for your account. You can click to download and view your electronic statements or select any of the filter options to find what you’re looking for. If you haven’t signed up for eStatements, you will see a screen for enrolling your accounts and the email that will be notified of your statements.

“Documents” button is pressed on the [cash account] screen. The Documents screen is shown.

10:58;25

It is easy to stop a payment for a single check, or a range of checks. Select “A Single Check” or “A Range of Checks” to learn more.

“Stop payments” button is pressed from the [cash accounts] screen. Stop payments page is shown with two options: stop a single check or a range of checks.

11:18;07

To stop payments on a range of consecutive checks, type in the number of the first check where it says Start Check # and type the number of the last check where it says End Check #. You can also add the reason you want to cancel this range of checks.

Please read the disclaimer and fees shown on the screen before clicking on the confirm button.

“Range of checks” is selected and a demonstration of how to stop a range of checks is performed.

11:49;20

To stop the payment of a specific check, enter the check number, the date when the check was written, the name of the payee, and you can optionally add the check amount and reason for the stop.

Please read the disclaimer and fees shown on the screen before clicking on the Confirm button.

“Single check” is selected and a demonstration of how to stop a single check is performed.

12:17;28

Alerts help you stay up to date on what is happening with your account. You can add alerts to notify you of changes in your balance or when certain transactions occur. Try clicking on either of the Add Alert buttons for a demonstration.

“Alert preferences” button is pressed on the [cash account] screen. Alert preferences screen is shown with two options: add a balance alert or add a transaction alert.

12:43;06

This alert will notify you when your balance is Above or Below the amount you select. You can choose if you want to receive the notification via text message, email, or with an in-app message alert if you have the mobile banking app. Then, simply select Add alert, and you are done!

The [add alert] button is pressed under the “Balance alerts” header. A balance alert is then set up on the Alert preferences page.

13:00;17

You can modify or delete this alert by clicking on the Edit button. If you want to delete the alert, click on the trashcan icon like this.

Alert preferences screen is shown with the newly created alert displayed under “Balance alerts”. The [edit] button is pressed and options are shown for configuring the alert. The [remove alert] icon is then pressed.

13:09;17

Now try adding a Transaction alert.

Alert preferences screen is shown with two options: add a balance alert or add a transaction alert.

13:22;13

Transaction Alerts can notify you when a credit or debit is over the amount you select. You can choose if you want to receive the notification via text message, email, or with an in-app message alert if you have the mobile banking app. Then, simply select Add alert, and you are done!

The [add alert] button is pressed under the “Transaction alerts” header. A transaction alert is then set up on the Alert preferences page.

13:40;01

You can modify or delete this alert by clicking on the Edit button. If you want to delete the alert, click on the trashcan icon like this.

Alert preferences screen is shown with the newly created alert displayed under “Transaction alerts”. The [edit] button is pressed and options are shown for configuring the alert. The [remove alert] icon is then pressed.

13:59;12

Downloading your account activity is easy. Just select the date range for the transactions you want and then a file type. Some common file types include Spreadsheet, Text file, Open Financial Exchange, QuickBooks, and Quicken.

The [download] icon is pressed and the Download screen is shown.

14:25;28

Opening a new Coin Checking account is as simple as clicking Continue. We’ll process your request and let you know when it becomes available for you to use.

“Open an Account” page is shown.

14:44;09

You can view the account’s transactions as well as choose to download, print, and search your transactions. You can also check your available balance, and select any of the quick links to manage your account. Try clicking on Pay to learn how to make a payment for this credit card or click on Card Management to learn more about card controls.

The [credit card] screen is shown where you can view recent transactions, account details, and access quick options. All account options are highlighted as they are mentioned.

15:16;24

If you have a question about this account, you can add it to an existing conversation in your Messages or you can click on Start a new Conversation to automatically attach this account to a new message.

“Ask us about this account” button is pressed on the [credit card] screen. Pop-up menu appears with contact options regarding this account.

15:40;00

Clicking on a transaction will show specific details and options as well as show similar transactions below.

A transaction is pressed on the [credit card] screen. Pop-up menu appears with info and transaction options.

15:59;19

Here you can modify the display options for this account.

Settings page is shown for the [credit card] account.

16:15;25

To pay a Credit Card, first select the account from which you would like to pay. Next, select the amount that you would like to pay, such as your current balance or the minimum amount. Once that’s set, scroll down and press Submit. Now that the payment has been submitted, we can press Done to return to the credit card account page.

Walkthrough of how to make a credit card payment after pressing the “Pay” button on the [credit card] account page.

16:52;19

You can use Zelle to quickly send or request money by pressing the Send and Request buttons. You can also manage your Zelle preferences such as your payment profiles and recipients. All of your recent payments and requests made using Zelle will be shown here.

Zelle page is shown.

17:20;20

Getting started with Zelle is easy. You’ll first need to accept the terms and conditions. Next, select the U.S. mobile phone number or email address you would like to enroll with Zelle. Once that’s done, you’ll now be able to add an account to securely send and receive money using Zelle. Depending on what you selected earlier, you will receive either a text message or an email with a 6-digit verification code to verify your account. If you are already enrolled with Zelle, your info will be replaced with your Simmons account upon continuing. After that, you’re all set! You are now ready to use Zelle.

The enrollment process for Zelle is shown.

18:11;11

To send money using Zelle, you’ll first need to select a recipient. If you do not see any recipients on your screen or would like to add a new trusted recipient, click on the Add a Recipient icon in the top right to learn how to add a recipient. After selecting a recipient, enter the amount you would like to send and press review. Before sending, make sure to add a note so you remember what this transaction was for and check that all other information is correct. If everything looks good, simply press send and you’ll be greeted with a confirmation screen letting you know that your payment is on its way and if your recipient is already enrolled, should arrive in a matter of minutes.

Walkthrough of how to send money with Zelle after pressing the “Send” button on the Zelle page.

19:04;04

To request money using Zelle, you’ll first need to select a recipient. If you do not see any recipients on your screen or would like to add a new recipient, click on the Add a Recipient icon in the top right to learn how to add a recipient. If your friend is not already enrolled with Zelle, you must use their email address to request money. After selecting a recipient, enter the amount you would like to request and press review. Before requesting, make sure to add a note so you remember what this transaction was for and check that all other information is correct. If everything looks good, simply press request and you’ll be greeted with a confirmation screen letting you know that your request is on its way.

Walkthrough of how to send money with Zelle after pressing the “Request” button on the Zelle page.

19:59;11

Here you can manage your recipients and choose to either add another recipient or view more details and options for a specific recipient by clicking on their name. Try clicking on the icon in the top right to learn how to add a new recipient or click on one to view more options.

Manage Recipients screen is shown. A list of recipients is shown and the option to add a recipient is located on the top right.

20:27;07

By clicking on a recipient, you can choose to either send money, request money or delete this recipient.

A recipient is pressed from the Manage Recipients page and the details page is shown.

20:45;05

Here you can manage your profiles and choose to either add another email address or U.S. mobile phone number to your Zelle® enrollment.

Manage Payment Profiles screen is shown.

21:04;23

Before you add a new recipient, you’ll first need to enter your password. After that, simply add the recipient’s name along with their U.S. mobile phone number or email address and you’re done!

Walkthrough of how to add a recipient after pressing the [add a recipient] button on the “Manage recipients” page.

21:28;07

Transfers allows you to move money between your own accounts by selecting make a transfer. You can also view your next scheduled transfers and preview them on a specific date using the calendar. Additionally, you can add an external account for money transfers between your Simmons Bank accounts and your other financial institution accounts.

Transfer screen is shown with the option to make a transfer. Scheduled transfers are also listed below.

22:01;17

Clicking on a scheduled transfer will show you the details of the transaction. You can change the amount, the frequency, the send date, or delete the transaction using the trashcan icon at the top of the page.

A scheduled transfer is selected and a screen showing details and settings of the selected transfer is shown.

22:23:12

To make a transfer, just select the account from which you want to take the money from, select the account to which you want to move the money to, and input the amount you wish to transfer. You can also select More Options if you want to make this a recurring payment, set the date of the transfer, and write a memo for your own reference. Please take note of the cutoff times, limits and fees displayed on the screen when making a transfer. If you have questions about your limits, you can ask customer service by using the Messages function.

“Make a transfer” screen is shown and a demonstration of making a transfer is performed.

22:55;11

Once you click submit, you will see a confirmation message on screen.

The [submit] button is pressed and a confirmation screen appears with a [done] button to return to Transfers.

23:08;12

Here you can see your external accounts from the other financial institutions you have previously added to your online banking. You can click on them if you need to change any information or to verify the account.

Transfers screen is shown with the “External accounts” sub-page being viewed.

23:28;10

For your security, you will need to enter your Online Banking password in order to add an external account. Once you’ve done that, you can now type the name of the account you want to add, provide the routing and account numbers and then select the type of account it is. You can easily find the routing and account numbers if you have a check from the account you want to add. Remember, this is a check from your other bank, not Simmons Bank.

[Add external account] button is pressed and the Transfer Setup screen is shown. The required information is filled out and you are returned to the Accounts page upon completion.

23:54;10

After you add an external account, you will receive two small deposits that will be under a dollar in that account in one to three business days.

The [submit] button is pressed and a confirmation screen appears with an [ok] button to return to your accounts.

24:02;23

After you receive those deposits, you will need to come back to the external accounts page, click on the account name, and then enter the amounts of those deposits in order to confirm your account.

External account screen is shown with two dollar-amount text fields in the middle of the screen.

24:22;04

With Simmons Online Banking you can choose to pay a bill, send money to a person, see your upcoming payments, or view them on a calendar! Check out how to add a new payee, pay a bill, pay a person or manage your payments by clicking on a feature.

Payments screen is shown with the options to add a new payee, pay a bill, or pay a person. Payees and payment history can be shown on screen.

24:46;28

Clicking on a payment displays the information related to the transaction, like the name of the payee, the date the payment was made, the date the payee received the payment, and the account from which it was paid. If you have any questions about the transaction, you can click on ask us about this payment and the transaction will automatically be added to a new conversation with a customer service associate.

A payment under “Payment History” is selected and a pop-up with details about the selected payment is shown with the option to “ask about this payment”.

25:20;20

Clicking on a payee displays the information on file. You can edit the payee’s information, make a payment, or view the payment history.

A payee is selected from the Payments screen and a pop-up with details about the selected payee is shown. The option to make a payment is shown as well as the payment history for this payee.

25:40;12

To add a payee, you need to choose to either add a person, such as a family member or friend, or add a bill, such as a car loan or phone bill. Select one of these options to see the process.

[Add a new payee] button is pressed and a menu drops down from “New Payee” on the Payments page.

26:02;11

To add a bill is quick and easy. First, enter the company name as shown on the bill. You can add a nick name to make it easy for you to remember what this bill is for. Next, add the phone number shown on the bill. After that, the account number. The account number is the account you have with this biller. You can find the account number somewhere on your bill. Remember, this is NOT your Simmons Bank account. Now enter the address where the payment should be sent, and click submit.

“Add a bill” is pressed and the “Add a bill” screen is shown. A demonstration of adding a bill payee is performed.

26:34;12

For security, you will need to enter your Online Banking password in order to finalize the process. This bill is now officially added.

The [submit] button is pressed and a confirmation screen appears with the option to either pay this bill or add another bill.

26:53;12

Adding a person is easy. Just enter the name of the person you want to send money to, their phone number and email address, and finally a keyword for you to share with this person for security. Think of this as a safety word you two will share. This way, when they receive a message indicating you sent them money, they will know it is genuine and not fake.

“Add a person” is pressed and the “Add a person” screen is shown. A demonstration of adding a payee is performed.

27:16;05

For security, you will need to enter the password to your account in order to finalize the process. You will see a confirmation message on screen once your payee has been added.

The [submit] button is pressed and a confirmation screen appears with the option to add another person.

27:37;00

When paying bills, you can choose to pay a single bill or select to pay multiple bills. Try paying a single bill by clicking on the payee named Landscaping. You can also click Add another bill to learn more.

[Pay a bill] is selected on the payments screen and the “Pay a bill” screen is shown with the “single” sub-page in view.

28:00;24

To pay multiple bills, first click on the plus sign on each of the bills you want to pay. Next, select when you want to send the money. You can use the calendar to select a specific date for when the payment will be sent. Please note that the send date is different from the date it will get to your payee. Next, enter the desired payment amount. Repeat the same process for the other bills.

Pay a bill screen is shown with the “multiple” sub-page in view. A demonstration is shown of how to make multiple bill payments.

28:25;05

When you are finished, click Review and Pay. You will have the opportunity to review the payment details, such as the name of the payee, the account from which it will be paid, the date when the payment will be sent and when it will be received by the payee. If everything looks good, you can submit the payments. Otherwise, you can remove any of the bill payments.

“Review and pay” is pressed and a summary page is shown before submitting the payments.

38:46;11

Once you submit the payments you will see a confirmation message. All that’s left to do is click done to return to the Bill Pay section.

“Submit payments” is pressed and a confirmation screen is shown with a [done] button to return to the payments page.

29:04;18

When paying a single bill, the name of the payee you selected is shown at the top. The payment will be made from your default account. Please make sure that it is the correct account that you want to use to pay this bill. If you want to add another account to pay with, in bill pay, you will need to go to the Manage Payments section from the Payments screen. For now, we’ll go ahead and enter an amount. You can click on More Options if you want to change the frequency of this payment. This is useful if there are recurring payments you do every month for example. Now we can select when we want to send the money. Please note that the send date is different from the date it will get to your payee. In the case of this payee, the payment will be made by mailing a check, and you have the option of sending it via standard mail for free, second day delivery, or overnight for an additional fee. You can also click on the calendar to select a specific date for when the payment will be sent. Additionally, you can add a note or comment that can be displayed on the check, or make it a simple note to self.

A payee from single bill pay is selected and a demonstration of how to pay a single bill is shown.

30:09;05

By clicking submit, the payment will be sent to processing. The details of your payment are now displayed on screen and include the payee, the amount, the date when the payment will be sent, and the estimated arrival date, as well as the account from which it was made. All that's left to do is click Done to return to the Bill Pay section.

“Submit” is pressed and a confirmation screen is shown with a [done] button to return to the payments page.

30:39;18

When paying a person, the name of the payee you selected is shown at the top. The payment will be made from your default account. Please make sure that it is the correct account that you want to use to pay this person and enter the amount. You can click on More Options if you want to change the frequency of this payment. This is useful if there are recurring payments you do every month for example. Now we can select when we want to send the money. Please note that the send date is different from the date it will get to your payee. In the case of this payee, the payment will be made electronically. You can also click on the calendar to select a specific date for when the payment will be sent. Additionally, you can add a note or comment that can be displayed on the check, or make it a simple note to self.

[Pay a person] is selected and the “Pay a person” page is shown as a demonstration for how to pay a person is shown.

31:28;00

By clicking submit, the payment will be sent to processing. The details of your payment are now displayed on screen and include the payee, the amount, the date when the payment will be sent, and the estimated arrival date, as well as the account from which it was made. Your recipient will receive a message with instructions on how to claim the money.

“Submit” is pressed and a confirmation screen is shown with a [done] button to return to the payments page.

31:57;25

By enrolling in Remote Deposits, you’ll be able to deposit checks from your mobile device using the Simmons Bank Mobile Banking App to enrolled accounts. Once you make a mobile deposit using your mobile device, you will be able to see those checks on this page. In order to enroll, select the accounts that you want to activate for this service. Mobile deposit use is subject to approval.

Remote deposits screen is shown where you can select which accounts to be enrolled in this service.

32:28;26

Simmons Bank offers support through both our call center and online messaging. Feel free to contact us whichever way is most convenient for you. Please check the hours of operation shown on screen.

Support screen is shown with contact options.

32:49;25

In your Profile, you can change your picture by clicking on the image. You can also create a preferred name, which will be used on the welcome message to Online Banking, as well as update your address, email, and phone number by clicking on Edit. In addition, you can review or update your Security Settings and read the User agreement by clicking on them under User Management. Try exploring the Security and User agreement sections.

Settings screen is shown with the “Profile” sub-page in view.

33:26;07

Here you can change your Username and Password. For your security, we recommend selecting a unique username, different from the usernames you use on other websites, that uses a combination of both letters and numbers. When changing your password, you will be shown the requirements that must be met when coming up with a new password, such as the length and the kinds of characters that are allowed. You can also view and modify your 2 Factor Authentication settings.

Settings screen is shown with the “Security” sub-page in view.

34:03;26

From here you can remove a device or add another verification method. You can choose to add a phone number, set up the Authy authenticator app, or use another authenticator app of your choice.

2-factor authentication screen is shown.

34:25;28

This is the End User License Agreement. You will be asked to read and agree to the terms the first time you sign in to Online Banking. If you have questions regarding the End User License Agreement please contact Simmons Bank. You can click Support to find our phone number or send your question using the Messages feature.

Settings screen is shown with the “User agreement” sub-page in view.

34:56;10

If you already have 2-Step enabled and want to reset your information, you can click on your profile from the menu and then go to your settings. From there, click on Security. Now two-factor. This is where you’ll be able to modify your 2-Step Verification information by removing or adding verification methods such as a phone number, the Authy authenticator app, or another authenticator app of your choice. 2-Step Verification is set up upon signing in to Online Banking for the first time. You’ll be asked to enter an email address and phone number. You’ll then have the opportunity to select your preferences for how we can deliver the 2-Step Verification codes to you. You can opt in to receive it as a text message, a phone call, or through an authenticator app. Once you’ve selected an option, we will send you a code for you to verify your information. We recommend clicking on Don’t ask for codes again for this computer ONLY if this is your personal device and is not shared. After that you’re all set! You can now click Ok to begin Online Banking.

Visual walkthrough of how to enable/reset 2-Step Verification.

36:13;08

Customizing your profile can be done from the Settings page. You can get there by clicking on your profile and selecting Settings. You can now choose to customize your profile picture, modify your preferred name, as well as change your address, email, and phone number.

Visual walkthrough of how to modify your profile through Settings.

36:41;17

If you’ve forgotten your password or can’t seem to login with your credentials, you can easily reset your password by going to SimmonsBank.com. From the home page, click on Forgot Your User ID or Password and then select the click here button. From here, you’ll need to type in your Social Security number as well as your account number. Once that’s been provided, you’ll receive a 2-Step Verification code that must be entered in order to continue. After that, you are ready to create a new password for your account. We recommend making it a unique password that you don’t use anywhere else. Be sure to keep your password secure and saved somewhere safe so you won’t forget. Once your password is changed, you’ll automatically be signed in to Online Banking.

Visual walkthrough of how to reset your password on the Simmons Bank website.

37:39;09

Making Multiple Payments can be done from the Payments page. Once there, click on Pay a bill and select Multiple.

Visual walkthrough of how to make multiple payments through the Payments page.

37:56;15

To set up an Alert, navigate to the account in which you want to set up alerts for by going into Accounts and clicking on the preferred account. Once there, you can click on Alert Preferences and choose to add either a Balance alert or a Transaction alert.

Visual walkthrough of how to set up an alert through the Accounts page.

38:22;12

To set up eStatements, you’ll first want to navigate to the Accounts page. From here, you can click on any deposit account. Once you’re in an account page, click on eStatements. If you haven’t signed up for eStatements, you will see a screen where you can select which accounts to enroll. You’ll also see the email that will be notified of these statements.

Visual walkthrough of how to set up eStatements through the Accounts page.

38:55;10

To make a credit card payment, navigate to the Accounts page and select the desired credit card account you wish to pay. From here, you can click on the Pay button located alongside the next payment date.

Visual walkthrough of how to pay a credit card through the Accounts page.

39:07;22

To pay a Credit Card, first select the account from which you would like to pay. Next, select the amount that you would like to pay, such as your current balance or the minimum amount. Once that’s set, scroll down and press Submit. Now that the payment has been submitted, we can press Done to return to the credit card account page.

Visual walkthrough of how to pay a credit card.