Skip to main content

COMBINING FEATURES YOU KNOW WITH FEATURES YOU'LL LOVE

New Online Banking is Here!

We've been working hard to upgrade our systems, so we can serve your business better. On Oct. 20, your business account will move to the new online banking platform. We hope you enjoy the enhancements and ease-of-use this new platform provides. You will still have access to business banking features such as ACH, wires and remote deposit, alongside everyday account management features.

For important details about your upgrade, click "Learn More" below.

Learn More

FASTER, MORE SECURE & MORE CUSTOMIZABLE
Enhanced Speed
Enhanced Speed

Say goodbye to lag times. The new Simmons Bank platforms will be more powerful so you can bank on the go, faster.

Enhanced Security
Enhanced Security

Two-factor authentication improves security using a unique access code delivered to your phone as an additional layer of protection.

Enhanced Customization
Enhanced Customization

A customizable dashboard enables you to add and rearrange as many or as few account features as you want.

NEW FEATURES INCLUDE
  • A flexible platform that can be updated more frequently to bring you more features, more often.
  • Access to business banking functions such as ACH, wires and remote deposit alongside everyday account management features.
  • Support at your fingertips through secure messaging.
Mobile App Mockup

Get familiar with the new online and mobile banking platforms with our simulator demos. Explore without worry that you'll negatively impact your own account. Notice: Business banking functions are not featured in the demos. More information will be communicated ahead of your upgrade.

FREQUENTLY ASKED QUESTIONS

Q: What is happening to Simmons Bank online banking?

A: Simmons' online banking platform will be upgraded to allow you to take advantage of many new features that make banking faster, more secure and more customizable than ever before.

Q: When are these changes taking place?

A: Activities related to the upgrade will begin Monday, October 19 after 5 p.m. CT and conclude before 7 a.m. CT on Tuesday, October 20. Be sure and watch for emails from Simmons Bank and notifications displayed in your current online banking account.

Q: Will my online banking login ID and password change?

A: No. You will continue to enter your current User ID at simmonsbank.com. After you click "Go" and are taken to the new online banking login page, you will enter your current Password. Note: with this new online banking platform, you will no longer have a personal icon/image to identify your account. If you encounter any other login issues, please contact your administrator or call 1-866-246-2400.

Q: What is Two-Factor Authentication and how do I set it up?

A: Two-Factor Authentication ("2FA"), sometimes referred to as "Two-Step Verification," is a secure process of identifying that a customer's login is valid by using two forms of verification such as a code delivered by text message after entering your username and password. To learn how to setup Two-Step Verification for Simmons' new online banking, click here. Two-Factor Authentication will replace the token you use to login today.

Q: Will I still need the token I use today?

A: Yes. While you will not need the token to login, it will be needed to submit an ACH or wire transaction.

Q: How will I access Remote Deposit?

A: You will be sent login credentials for Remote Deposit when the upgrade occurs. You can also use mobile deposit through the Simmons Bank mobile app.

Q: Will my online banking transfers be impacted by this upgrade?

A: Scheduled transfers between your Simmons accounts will continue to be processed and available to maintain through online and mobile banking. External Transfer payee information will transfer to the new online banking system, but scheduled or recurring External Transfers for dates after the upgrade takes place will need to be setup again on the new system.

Q: How will I access my other services, such as credit card, retirement, lockbox, etc.?

A: There is no change to how you currently access your other Simmons Bank products and services such as credit card, retirement, and others. Continue to visit simmonsbank.com and use the login drop-down box to select the account you want to access. By default, Online Banking is the first option in the drop-down list.

Q: What browser should I use for online banking?

Online banking works best in Google ChromeTM. The current version of the following browsers is also supported: Microsoft Edge™, Apple®, Safari® and Mozilla® Firefox®.

Q: Will I need to download a new mobile banking app for my phone?

A: If you have yet to download the Simmons Bank mobile app that launched last fall (2019), we encourage you to download the mobile app. It's another quick and easy way to bank on-the-go! To download the Simmons Bank mobile app, click here. If you have already downloaded Simmons' mobile app, there's nothing new you need to download.

Q: Will I need to register for online banking or eStatements?

A: If you currently have eStatements or online banking, you will not need to re-enroll. If you are not currently enrolled in online banking, you may click here to enroll.

Q: Will all of my transaction history transfer to the new online banking system?

A: Yes. There will be no impact to your transaction history.

Q: Will my current Bill Pay be impacted by this upgrade?

A: No. Nothing will change with your current Bill Pay during this upgrade.

If you have any questions, concerns or comments, please email support@simmonsbank.com or call 1-866-246-2400. One of our customer care representatives will be happy to assist.

SECURITY NOTICE

Please be aware that Simmons Bank will never contact you to verify private information such as account numbers or login credentials. If you receive a suspicious call, text or email, contact Simmons Bank at 1-866-246-2400 or email phishing@simmonsbank.com to report the incident.

  • {97} Benefits and features are subject to customer qualification and approval by Simmons Bank.
  • {165} Subject to approval. Restrictions apply.
  • {19} Apple, the Apple logo, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries.

    Apple Pay and Touch ID are trademarks of Apple, Inc.